Deactivating Devices
GuardREC® Compliance allows you to deactivate devices associated with your users. This could be necessary when a recorded employee leaves your organization or stops using a particular device. Here's what you need to keep in mind:
To deactivate devices, you must have the Manage User permission. If you do not have this permission, please contact your system administrator.
GuardREC® Compliance does not itself perform the actual recording but instead receives recorded data from the external source. As a result, recording should also be deactivated on the device within this external source. For example, for Teams recording, your system admin must remove the compliance recording policy on the user in your organization's Teams tenant.
Key points
Deactivating a device is a necessary step when a recorded employee leaves or needs to stop being recorded on a certain device.
Deactivating a device does not remove any recordings associated with the device. These will remain retrievable.
Instructions
Log into GuardREC® Compliance
Log in to GuardREC® Compliance using your administrator account.
Navigate to User Management in GuardREC® Compliance
Access the Administration section and click on the Users tab.
Select the Appropriate User
Use the search bar in the Users section to quickly locate the user whose device you want to deactivate. Select them once found.
Access the Devices Tab
With the user selected, open the Devices tab.
Deactivate the Device
Right-click on the device you need to deactivate and select Deactivate Device. The device will be removed from the list.
The device is now deactivated. However, the recordings that were made while the device was active will remain available based on your retention policy.